Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,561 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Englewood, Los Angeles, Pittsburgh, Chambersburg, Nashville, Sacramento, Stone Mountain, Geneva, The Villages, Malvern, Denver, Boise, Atlanta, Waukegan and Port Orchard.
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| City | Problem Type | Report Time |
|---|---|---|
 Staten Island | Total Blackout | |
| Braselton | Internet | |
| Brooklyn | Internet | |
| Staten Island | Wi-fi | |
| Richmond | Internet | |
| Englewood | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- ABOLISH ICE (@illex100) reported
Xfinity wifi sucks so bad. Literally have to sign in to xfinity hotspot while I'm at my house to get any wifi
- Michael Reyes (@GoodGuyMikeinDC) reported
@Xfinity **** XFINITY!!!!! THEIR SERVICE IS TRASH!!! Got hung up on TWICE today trying to get my service fixed. TV signal is always spotty & I was bumped off my internet 3 TIMES this week!!! Internet is always lagging! WORST SERVICE EVER!!! I wish I could get another service provider!!!!
- Holly (@nightt_crawler) reported
@comcastcares ARE YOU GONNA SLOW MY SERVICE DOWN???? I WANT TO HAVE MY INTERNET THAT IVE BEEN PAYING FOR WITHOUT HAVING DATA CAPS START 9 MONTHS INTO THE SERVICE
- Dave Munoz (@DaveMunoz01) reported
You might have noticed that Comcast just applied Data Caps for service with huge overage fees. Internet Bandwidth *IS* the Utility, not *WHAT* you put on it. We don't ask who your calling when you use a POT's lin- i.e. "Calling your Bank will cost you more than calling Grandma".
- Puggy's #2 Frog (@2Puggy) reported
Eastern PAMy Comcast internet keeps going in & out.First problem in over a year.🤔
- Rachal Brown (@rachal79) reported
Cont.... has stayed in touch with me all week making sure my services are up and running. @Xfinity had my wires buried and the @comcastcares account still reached out today to make sure everything was good. Truly great service that went above and beyond!!!
- luxinpheonix (@LuxinPheonix) reported
@Nefael_Yuna @TwitchSupport After multiple attempts, i finally got a non automated email response. They asked for info. I gave them info. Days letter and i never heard back. Its literally an open ticket. Comcast was rated worst customer service ever years in a row but at least they respond.
- The Wizard Of Raz (@ScottBROrazi) reported
Thanks Xfinity for making me troubleshoot your modem 3 different times only to be told I need a new one and ONLY THEN to be told you’re sending a technician WHEN we JUST had the apartment rewiredI’ll stake a year of service on the fact that it’s not the wiring...
- Rachal Brown (@rachal79) reported
I want to point out the service I received from @Xfinity Yes my services were out for 3 days but between the Tech who came out and the amazing customer support from the Twitter account I would never change my provider. The person on the other end of the @comcastcares .... cont.
- Ericaaa (@ericaataylorr) reported
@Xfinity has the worst ******* customer service on the face of this planet. I will not ever be using their services again. Your Customer Service Specialists are unprofessional and not properly trained.
- Arlene Huth (@ArleneGrace93) reported
Why is @comcast the WORST company to deal with?
- Pezell56x (@Pezell56xGaming) reported
I've been having major Comcast equipment issues since Wednesday. Currently my laptop and PS4 are plugged into my modem.Laptop: 200+ mbpsPS4: 90 kbpsHOW does this even happen? I've never been so frustrated than I am since I got a new modem. It doesn't make ******* sense.
- Francis Cook (@FairLadyFran) reported
@marymclaughli10 @comcastcares Thank you. I’ve tried customer support since November with zero luck. 😣
- Michael Reyes (@GoodGuyMikeinDC) reported
@Xfinity XFINITY IS ******* GARBAGE!!!!!!!! They removed Cinemax and Starz from my package, then had the nerve to raise my prices!!! My son is always losing his connection on his Xbox. Having to pay XFINITY is like being ***** every month!!! #Verizon #cox #DIRECTV
- Mark Blewett (@AnakarisRex) reported fromSpokane, Washington
@comcastcares Been without service since 1/12. Instead of any meaningful information, your app states the outage will be fixed by a specific time then when that time passes without service being restored, it updates with a new time +8 hrs from the last. 😡🤬
- SideEyeSista (@jodyb686) reported
@Xfinity is there an ETA for service restoration in Spokane? #WheresMyWiFi
- Michael Schwartz (@johnfredshoe88) reported
@Jessfiester Same. Comcast is the worst. @googlefiber Help us out! We need ya!
- Isaac McKissick (@isaac_mckissick) reported
@NASCAR_48_MC @GarageAreaMedia @90Custer And an Xfinity playoff appearance in 2016. He would have made it also in 2017 if his team did not shut down halfway through the year.
- squidly 🌹☠(@squidlyyy) reported
Thank God someone gave me their Xfinity Comcast login to use at this open wifi, so now I do not have to do my homework at McDonalds
- JBone Fan Club (@DrManagedLoad) reported
@callmesh*tto Only reason I have the unlimited xfinity data is to pirate movies. Plex is honestly awesome especially when **** keeps changing services or whatever you want to watch somehow isn’t on one of the million stream sites
- Jesse Knoxville (@Jessfiester) reported
@johnfredshoe88 Yeah still patiently waiting. I think I signed up for the alert like 3 years ago and still haven't gotten the email letting me know its available. **** comcast
- Brandon Walzer (@bewalzer1) reported
@Samsung you charge so much for your home appliances and have literally as good of customer service of Xfinity - but Xfinity actually helps make customers feel good about their purchases and service.
- Arestelle (@Arestelle) reported
I pay for 100Mbps down. I get 2. @comcastcares fix your ****.
- #SavetheRepublic 🇺🇸🇺🇸🇺🇸 (@CovfefeAnalyst) reported
@Xfinity When it's actually working. Lately my internet is down more than it is up.
- Webtj (@webtj) reported
Does anyone else get high blood pressure talking to @comcast tech support
- 🇰🇪🇺🇸 (@JMKTVShow) reported
Wow. @Xfinity customer service number is trash. You can only get through to a human being if you say you're a new customer.
- Chronicles of Nothing (@NonChron) reported
Do they have one poor soul working on their chat room? Honestly, I won’t be rude to them. It’s not their fault Xfinity is up to annoying ****.
- Holly (@nightt_crawler) reported
@comcastcares If I send the info are you going to make my service slower?
- Slaven 🌗 (@CSlaven42) reported
@Xfinity **** you, you’re lucky Verizon isn’t offered where I live yet.
- Jason Bruce Young (@TNJKennel_Jason) reported
@JCLayfield Actually Mr. @JCLayfield , I have the solution. Unfortunately, Lawmakers will not take the time to look into it. It combines the same technology that @Xfinity uses with their internet service with ALL of the Internet Service Providers.
